Privacy Policy

Introduction www.mypetsheath.care, operated by Pet Health Pathways to Wellness ("we," "us," or "our"), is committed to protecting your privacy and the privacy of your pet's information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use our pet health coaching website, which offers subscription-based and one-time coaching services, user accounts, and related features. By using our services, you consent to the practices described herein .

We comply with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) for users in the European Economic Area and the California Consumer Privacy Act (CCPA), as amended, for California residents. Where local laws provide greater protections, we adhere to those standards.

Effective Date: 01/01/2026

Terms of Service

LEGAL DISCLAIMER: By accepting our services, you hold us harness from any actions or suggestions given to you and you use them for your pets (dog or cat). We do not diagnose, treat, prescribe, cure, prevent, restore health. These services DO NOT replace veterinarian care and you should always ask your veterinarian for advice before using any supplement or suggestion.

Acceptance of Terms

By accessing or using www.mypetshealth.care("Site") or our pet health coaching services ("Services"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use our Services. We may update Terms; continued use means acceptance. Effective Date: 01/01/26

Description of Services

We provide:

  • Subscription-based and one-time pet health coaching via video calls, plans, and resources.

  • User accounts for bookings, progress tracking, and content access.

  • Optional community forums (if implemented) for user discussions.

Services are for informational purposes only; not veterinary advice [3].

User Obligations

You agree to:

  • Provide accurate information, including pet health details.

  • Use Services responsibly; no abusive, illegal, or harmful content.

  • Not share coaching plans or material information for personal or commercial use without our permission.

  • We may suspend accounts for violations.

Your Rights and Choices

You agree to:

  • Access: Request a copy of your data.

  • Correction: Update inaccurate information.

  • Deletion: Request erasure (subject to exceptions like legal retention).

  • Opt-Out: Of marketing emails, cookies, or data sharing for ads via "Do Not Sell or Share My Personal Information link.

  • Portability: Receive data in a structured format.

  • Restriction/Objection: Limit processing or object on legitimate grounds.

  • Withdraw Consent: Where applicable, without affecting prior processing.

Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, billing address, and payment details (e.g., credit card information).

  • Pet Health Information: Details about your pet such as age, breed, medical history, symptoms, diet, and coaching notes (treated as sensitive personal information under applicable laws).

  • Usage Data: IP address, browser type, device information, pages visited, time spent on site, and interaction data.

  • Payment Information: Transaction details processed securely via third-party providers.

This information helps deliver personalized pet health coaching.

Sharing Your Information

We DO NOT share your information. It is for our use only

We share data only as necessary

  • Service Providers: Payment processors (e.g., Stripe), analytics (e.g., Google), email services (e.g., Mailchimp, GHL), all bound by data processing agreements.

  • Legal Requirements: With authorities if required by law.

  • Business Transfers: In mergers or acquisitions.

  • No Sales: We do not sell personal data but may share with affiliates or for advertising (opt-out available).

  • International transfers (if any) use Standard Contractual Clauses for GDPR compliance.

Data Storage and Security

Data is stored on secure servers in Michigan, the United States using encryption (e.g., SSL/TLS), firewalls, access controls, and regular audits. We follow FTC-recommended safeguards like the Safeguards Rule for reasonable security.

We retain data as needed for services (e.g., subscription duration plus 1 year post-termination), legal requirements (up to 7 years for financial records), or business purposes. Pet health data is retained only while relevant to coaching. Upon request, we delete data per user rights.

How We Use Your Information

We use collected data for:

  • Service Delivery: Providing coaching sessions, subscriptions, account management, and personalized recommendations.

  • Improvement: Analyzing trends to enhance services and content.

  • Marketing: Sending newsletters, promotions (with opt-out), and targeted ads (subject to consent).

  • Legal Compliance: Fulfilling obligations, preventing fraud, and responding to legal requests.

  • Communication: Responding to inquiries and support tickets.

Under GDPR, processing is based on contract necessity, legitimate interests, or consent. Under CCPA, we do not "sell" personal information as defined, but may share for cross-context behavioral advertising.

How We Collect Information

We gather data through:

  • Direct Submission: Forms for account registration, coaching bookings, subscriptions, and feedback.

  • Cookies and Tracking Technologies: Essential cookies for site functionality, analytics cookies (e.g., Google Analytics), and advertising cookies for performance tracking.

  • Analytics Tools: Third-party services like Google Analytics to monitor site usage.

  • Automatic Collection: Logs from server interactions and device identifiers.

You can manage cookie preferences via browser settings, though disabling them may limit functionality.

Accounts and Security

Registration requires valid credentials. You are responsible for security. Notify us of breaches. We may terminate inactive accounts.

Payments, Subscriptions, Refunds

  • Fees: Subscriptions auto-renew monthly/annually; one-time fees non-refundable except as stated. Fees are due before all services.

  • Processing: Via third-parties; you authorize charges

  • Cancellations/Refunds: Cancel anytime before 7 days before consultation - full refund; partial refund if cancellation is after the 7th day; no refunds for partial periods of advantage or premium packages.

  • Taxes extra.

  • Disputes via payment provider policies.

Intellectual Property

  • Our Content (coaching materials, Site design) is owned by us; licensed non-exclusively for personal use.

  • User Content (pet notes, forum posts): You retain rights but grant us a perpetual license for Services.

  • No infringement allowed.

  • Trademarks protected.

Disclaimers and Limitation of Liability

Services provided "AS IS." No warranties, express/implied, including fitness for pet health. Pet coaching is educational; not a substitute for veterinary care. We disclaim liability for pet health outcomes. Liability limited to fees paid in 12 months. No consequential damages.

Indemnification

You indemnify us against claims from your use, User Content, or violations.

Governing Law and Disputes

Governed by Michigan laws. Disputes via binding arbitration under AAA rules in Michigan. No class actions. The prevailing party recovers fees.

Termination Services

We may terminate access for violations. Upon termination, obligations survive.

Third-Party Links

Our site may link to third-party sites (e.g., payment gateways, affiliates). We are not responsible for their privacy practices.

Children's Privacy

Our services are not directed at children under 18 (or 18 for sales under CCPA). We do not knowingly collect their data

Changes to This Policy

We may update this policy. Changes will be posted here with notice via email or site banner.

Continued use constitutes acceptance .

California Residents and EU/EK Residents

California residents have CCPA rights including "Right to Know," "Right to Delete," and opt-out

of sharing. EU/UK residents have GDPR rights like data portability. To exercise rights, contact

us at [email protected]. We respond within 45 days (extendable).

Verification may be required

Contact Us: [email protected]

Questions to: [email protected]

For privacy questions, contact: [email protected]. For GDPR

complaints, contact your local supervisory authority. For CCPA, submit to the California Privacy

Protection Agency.

These statements have not been evaluated by the Food and Drug Administration. These products and services are not intended to diagnose, treat, cure, prevent disease or replace your current veterinarian.

© 2025 Pet Health Pathways to Wellness. All rights reserved.